Striving to keep an open mind, a full heart and thick skin

I’ve been quite happy lately. “Why?” you ask? Because I’ve actually been chasing and fulfilling a dream, and have found along the way how good it really feels to accomplish something, especially when you’re very passionate about that something.

“The Great Planes” on Instagram has well over 600 followers – something I never thought I’d see just five months into it. Minneapolis-St. Paul International Airport (MSP), my home away from home, has shared TWO of my photos on their Instagram account – and just yesterday, Sun Country Airlines posted one of my photos on theirs. These may seem like very minute successes, but they’re actually huge for me.

It wasn’t terribly long ago that I was relaying this dream of becoming an aviation journalist to my husband Scott… thinking nothing would ever come of it. I can even remember SO vividly a time that we were walking through Loring Park and talking about this very subject. Scott said to me, “Why don’t you just write something up and submit it to newspapers or something?” It got me sort of excited, but I didn’t really think I could do something like that. I didn’t think I had the will and the drive to TRY to do something like that.

But lo and behold, just months later, here I am with my second piece published on the Airways Magazine website, thanks once again to the immense kindness of THE Aviation Queen: Benét Wilson.

If you remember, my first piece was about how smaller manufacturers, specifically Embraer and Bombardier, are stepping up to the plate to compete with the big guys: Boeing and Airbus. It was fun to see my family and friends react to my work being published. And it was equally as fun to see the comments and likes on Facebook, and the retweets and favorites on Twitter.

My second piece, though, was a bit different. This one was more of an Op-Ed on a topic that I knew had the potential to cause a bit of controversy. Even though it happened well over a month ago, I didn’t think people had quite gotten over the “dragged doctor” incident on United Flight 3411…

I was right.

It seemed that the popular opinion following the incident was that United Airlines is truly, utterly awful. BELIEVE me, I do think United really messed up. I think what happened was awful and that the airline is ultimately at fault. I also think there are two sides to every story. I really just wanted to try to get people to look at what happened in a different light. Trust me, I HATE what happened to Dr. David Dao, as most people do. At the same time, however, I do NOT think it is fair that the lasting impression following flight 3411 has been United = Bad, Doctor = Good. Because it’s just not that cut and dry.

For my story “Is Ignorance Bliss? United Flight 3411 is Part of a Larger Story that Isn’t Being Told” I had the pleasure of interviewing Anthony Roman, president of Roman and Associates, a risk management and investigation firm. Roman, a former commercial pilot himself, noted that even though United was ultimately the catalyst behind this unfortunate incident, Dr. Dao was still at fault to some extent, namely for not obeying the commands of law enforcement personnel. I also spoke with Jamie Horwitz of the Association Professional Flight Attendants (APFA) who provided some background information on the recent congressional hearing on flight 3411 that he attended. Jamie also directed me to the recent Op-Ed written by Bob Ross, president of the APFA, that shed light on bigger issues in the airline industry, including constant pressure from Wall Street to please investors.

I knew some angry people would voice their disagreement after reading my piece, and they didn’t disappoint. Some people respectfully disagreed (thank you), and others said things that were slightly hurtful, including:

“Airways Magazine is known for its interesting and very professional writing about aviation. But this article is totally nonsense. Please, put it offline and save at least your reputation.”

“What a load of absolute bullshit! Sometimes I simply cannot believe the crap you Americans come up with!”

“How much is the writer getting from this?”

“This definitely comes off as a shill piece.”

But, you know what, there were some people who either agreed with the article, or respected and supported the thoughts presented in it. My favorite was:

“Finally someone calls out the fact that the passenger failed to comply with law enforcement. Thank you!”

Those who know me well, know how incredibly sensitive I am. I cry fairly easily, and simply put, I hate to be hated. But… upon reading these comments, both the good and the bad, I realized how much I’ve toughened up. Not only did I not even flinch at the bad comments, I actually giggled and was weirdly thrilled by it. To think that something I wrote and ideas I shared could affect people in a way that compels them to say something, that right there is enough motivation for me to keep doing what I’m doing, and keep doing it with a smile on my face.

I’d like to think I am a good person. In the past, however, I may have been what some people would consider a “pushover” … well, not anymore. Thick-skinned Annie is here to stay. I’ll defend myself, hold true to my words and stand up for what I believe is right. And, as this post’s title alluded to, I’ll keep an open mind and a full heart while I am at it. At least I’ll try my best to. 😉

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