Sun Country just won my heart

img_5519

I’ll admit, I’ve NEVER flown on Sun Country Airlines. I mainly attribute it to the fact that I prefer visiting urban meccas like New York City or London over tropical escapes like Mazatlan or Puerto Vallarta — the warm, sunny destinations they’re most known for flying into and out of. But that’s about to change. I booked my first Sun Country flight for this October  — MSP to DFW for a good friend’s wedding. And with Sun Country recently announcing their Hometown Lakes Project, I have a feeling I may start making a bit more of an effort to fly with them.

Does the name Mark Herman ring a bell to you? If not, I’m willing to bet you’d recognize the Minneapolis-based artist’s work the second you saw it. Minnesotans like myself are likely most familiar with his modern, yet vintage graphic art depicting landmarks and other notable places around the state. And Sun Country recently announced they’d be naming each plane in their fleet after one of our state’s 10,000-plus lakes, and displaying Herman’s depiction of that lake on the aircraft’s interior. How cool is that?

I think with Sun Country’s focus on “summer vacation” type destinations, it’s easy to forget that the airline is actually based here in the Twin Cities. But Sun Country hasn’t forgotten where they came from, and they don’t want you to forget that either. By staying true to their Minnesota roots (as we Minnesotans pride ourselves on doing), Sun Country really won me over.

The Hometown Lakes Project will kick off this spring. And in addition to Herman’s artwork inside the plane, the name of the featured lake will be painted on the exterior of the aircraft under either side of the cockpit, and outside the front boarding door.

Cheers to you Sun Country… for staying true to your Minnesota Roots and for showcasing your love of our beautiful state. I can’t wait to see which lake will be featured on my plane this fall!

All images courtesy of Sun Country Airlines. Learn more on their website, where you can also view all of Herman’s work to be featured in the project.

MSP: The Great Airport

MSP

On March 6, Airports Council International (ACI) announced the winners of the 2016 Airport Service Quality (ASQ) Awards, an award that recognizes airports around the globe, both big and small, that dedicate themselves to delivering an excellent customer experience.

Winners are determined based on customer surveys that are given to roughly 600,000 travelers in 84 countries. The survey covers airport access, check-in, security, restrooms, shopping, and dining.

I should have known right off the bat that my home away from home, Minneapolis- St. Paul International Airport (MSP), would have been recognized. I mean… “Minnesota nice,” right?

And lo and behold – they were!

MSP was named Best Airport in North America for its size category (25-40 million passengers per year). A few notable competitors in this size category include Orlando International Airport, Boston’s Logan International Airport, and New York’s LaGuardia International Airport.

In a Metropolitan Airports Commission (MAC) release, MAC executive director and CEO Brian Ryks said the following:

“Our vision is ‘providing your best airport experience,’ and that is something we can only achieve with the support of the entire Minneapolis-St. Paul International Airport community. It is very gratifying to know our customers recognize the tremendous efforts made each day by so many, and our focus to provide a personal touch in order to exceed travelers’ expectations.”

While I don’t get to frequent the airport as much as I’d like to (no, plane spotting doesn’t count), I completely understand why MSP was recognized. I’ve never encountered awfully long lines in security, and I always know that I’ll find something great to eat or a good store to kill some time in if I find myself overly early for my flight.

And again, there’s the “Minnesota nice” factor… the airport is chock-full of kind, helpful employees… from the check-in counter, to the coffee shop, to the gate.

MSP is Delta Air Line’s second largest hub, and is served by 14 airlines, offering service to 155 destinations. More than 37.5 million passengers flew through MSP in 2016.

So here’s to you, MSP. You done good!

View more ASQ award recipients on the ACI website.

Where Luxury Lacks, Savings Abound with “Basic Economy” Fares; United to Test Low-Cost Option at MSP

united
Photo Courtesy of United Airlines

Note: This was originally published on the Aviation Queen blog, where I was fortunate enough to post as a guest contributor thanks to the immense kindness of Benét Wilson.

As one of three major U.S. airlines committed to offering travelers low-cost tickets with fewer amenities, United will soon test its basic economy fares in Minneapolis.

And while signs point toward these fares becoming a regular fixture in commercial aviation – mainly as a way for larger airlines to compete with low-cost carriers like Spirit and Frontier – flying has certainly transformed over the last several decades.

Having worked as a flight attendant for Eastern Airlines in the 1970s and 1980s, when donning more fashion-forward uniforms and serving meals on china in first class were the norm, my mom says flying was more “glamorous” back then.

But now, she says, plane rides almost feel more like bus trips, which isn’t too surprising with the rise of discount airlines, and more recently with these low-cost fares. Delta is already offering the no-frills option, and recently American announced that they’ll begin offering basic economy fares in 10 select markets starting this month.

United first announced plans to offer basic economy fares last November, and in mid-January, President Scott Kirby said they would debut at Minneapolis-St. Paul International Airport. “When you think of the number of flights coming in, the number of customers choosing United, and the airports… MSP was a great market to test this in,” United Spokesman Jonathan Guerin said.

United basic economy fares provide the same onboard experience as standard economy with a few exceptions, most notably: you can’t choose your seat and full-sized carry-on bags are not permitted. But you are allowed one personal item that you must store underneath the seat in front of you.

Brett Snyder, who runs the popular Cranky Flier blog, sees basic economy as a good way for legacy airlines to offer low fares while stripping out amenities for those who don’t need them. “While this might mean an increase in the lowest selling fare that allows for carry-on bags and advance seat assignments, those fares aren’t really sustainable today,” he said.

And it’s no surprise that basic economy has received some pushback. Senator Chuck Schumer (D-NY) recently voiced his concerns in a press release, citing the cheap fares as just another way for very profitable airlines to nickel and dime passengers. Through an upcoming FAA bill, he’ll push for new customer protections that “undo unfair policies” such as “banning” the free use of overhead bins.

The only issue is – the major airlines aren’t banning the free bin space because they’re not making you purchase a basic economy fare… it’s simply another option. These days, customers want choice and they want control, and that’s exactly what these fares are providing.

“There will always be pushback anytime the airlines do anything, even if it’s not bad,” Snyder said. “The reality is that you really shouldn’t buy these fares if you want a carry-on or a seat assignment, and the airlines will tell you that multiple times before you buy the ticket,” he added. “But people will still make that mistake and then complain.”

Another concern has been how airlines will keep track of those flying on basic economy fares. For United, Guerin said it shouldn’t be difficult, as it will be noted on your boarding pass and you’ll be in the last boarding group. This provides several opportunities for airport employees and gate agents to see if you have a full-sized carry-on, which will need to be checked and will be subject to the standard checked-bag fee. For domestic flights, you’ll pay $25 for your first checked bag and $35 for your second. But basic economy passengers who arrive at the gate with a full-sized carry-on will also need to pay a $25 gate handling fee.

United’s basic economy fares will go on sale during the first quarter of 2017, for travel during the second quarter. They’ll be available for routes between MSP and the airline’s seven U.S. hubs, eventually rolling out into other domestic markets.

Ultimately, while flying may not be the lavish experience it once was, it’s clear that the airlines have done their research in targeting this price-sensitive niche. Many people are just looking to get from point A to point B on the cheap, and now they have options outside of simply choosing a low-cost carrier.