To blue skies and tailwinds

It’s been nearly a month since I’ve posted, and this post will be slightly more personal than past entries.

About two months ago I started a new job with the State of Minnesota AND was brought on as a writer for Airways Magazine – two milestones that were pretty big in and of themselves. However, this week alone has brought about (and will continue to bring about) a number of changes… all important and all very different.

On Sunday, we will officially move into our new loft in downtown St. Paul, something I’ve been looking forward to for months. On Friday, I will turn 30 … boy does that sound old! But … nothing compares to having lost my dear, sweet stepmom Carolyn, who passed away Sunday after a long, courageous battle with cancer. We will honor her and her amazing life and legacy this afternoon at a service here in Nashville, Tenn.

To say that Carolyn touched a lot of lives is an understatement. If you had the pleasure of meeting her, I take comfort in knowing you’ll never forget her, because trust me – you couldn’t.

She was one of the most selfless people I’ve ever known, and if I had to think of one word to describe her personality it would be “sparkly” – her presence could be felt the minute she entered a room… it was almost as though she carried sunshine and happiness in her purse with her everywhere she went. She always seemed to radiate a rainbow of colors.

Carolyn and I certainly disagreed on some things… but that’s just what happens when you grow up in different regions and different eras. But I can honestly say that in the nearly 15 years she was a part of my life, I can’t ever remember us being upset with one another. She made me smile … and she will continue to make me smile for years to come.

Carolyn was aptly nicknamed “GoGo” because she and my dad were always traveling. If they weren’t abroad in Japan or Israel or somewhere in Europe, they were going back and forth, and back and forth, and back and forth between their two homes: Nashville and and Indialantic, Fla.

And, she even took her selflessness to a whole new level in opening up her own family practice clinic here in Nashville: Hope Health. She found great pride and joy in her job as a nurse practitioner … showing that even at “work” all she wanted to do was help others.

Those who know me will not be at all surprised by this, but just the other day while sitting on the couch here at my dad and Carolyn’s house in Nashville, I saw a package all sealed up that said “aviator bottle opener” – so I (obviously) tore into it without question, just out of curiosity. 

I asked my dad, “Did you buy this?” and he replied, “No, Carolyn bought that for you … for your birthday.” I’m actually tearing up a bit writing this, but that little bottle opener will hold a special place in my heart forever… she knew me so well.

For those who didn’t get to meet her, I’m so sorry. She was a truly remarkable human being who will be sorely missed, but whose spirit will live on for a long, long time.

I love and miss you Carolyn.

Speedbird, Dynasty, Redwood… Oh my!

“Speedbird” flight 178 progresses on its way from JFK to LHR

I have a lot to learn.

I listen to the Minneapolis Air Traffic Control (ATC) tower feed quite often, and have been doing so for the last couple years. I love spotting out at MSP, but you don’t see a whole lot of heavies out there. And despite how much I wish… how much I pray… how hard I cross my little fingers… it never ends up being a 747 flying in over the river, and it’s never an A380 being pushed back from its gate.

So what’s a girl to do?

OF COURSE! Listen to the ATC tower feed out of JFK, close my eyes, and try with all my might to pretend I’m out there watching it live. I’ve been doing this for about a week now on my 45-minute bus rides to and from work. It’s amazing. There is never a dull moment and I’m actually surprised at how well I can picture all the action in my head.

However, I’ve realized as I’ve listened to the feed that I have a lot of learning to do. Nearly every other flight that has been cleared for departure or landing has left me dumbfounded because I have NO clue what airline it is. I knew I’d hear a lot of unfamiliar names… but some were more than unfamiliar, they were simply NOT airlines. What gives?

My “Aha!” moment came this morning… this is what I heard amidst the radio fuzz: “Ee-er 178.”

Excuse me?

I pondered and pondered. Then I picked up on the pilot’s British accent. Still… I was clueless. I then tried to figure out what flight I was hearing simply by its number and knowing it was getting ready to depart JFK. And… BOOM! British Airways 178. I found it.

But I still didn’t understand what the heck I had heard. Believe me… it was NOT “British Airways 178.” And then… it clicked. I thought, “Oh my gosh… Oh my gosh… OH. MY. GOSH.”

SPEEDBIRD!

I remembered that my dad had once told me the British Airways call sign was Speedbird. I was equally as excited as I was proud of myself for solving the mystery. And having figured that out, I wondered if there were any other flights that I was unable to decipher due to not understanding what airline the pilot (or even the controller) had said.

Well, there was one that I knew was getting ready to land, but all I heard through the static was something like, “Ine-see 5322 heavy.” Of course I was intrigued knowing it was a heavy, so I paid closer attention… but I still couldn’t figure it out. Similar to what happened with good old Speedbird, however, something clicked. “Were they saying ‘dynasty’?” I asked myself. Sure enough… China Airlines flight 5322, a Boeing 747-400, had just landed at JFK. And… the call sign for China Airlines? You guessed it. Dynasty.

Bam.

Then I remembered that even earlier I had heard a “Redwood” flight… and after searching and searching, I had given up. But after my epiphany, I did some digging to find out that Redwood = Virgin America.

Sure, this was great. This was incredibly exciting. But… I said it before and I’ll say it again: this all just helped me to realize that I have a lot to learn. I’ve found some interesting forums on the topic of airline call signs, and I even found this helpful list that lays out some of the more common ones: Top 10 Coolest Airline Callsigns.

I’ll never be as knowledgeable as the controllers. Heck, I’ll never even be able to speak as quickly and as effortlessly as they do. But… I think reading up on call signs and studying airport runway and approach maps will really help me to paint an even more vivid picture in my head each time I listen to that bustling hub’s feed.

Through Security in the Blink of an Eye

Note: This was originally published on the Aviation Queen blog, where I have been fortunate enough to post as a guest contributor thanks to the immense kindness of Benét Wilson.

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New biometric screening option offers predictability and convenience, but is it right for you?

It may sound unreal… like something straight out of a sci-fi movie, but for $179 a year you can simply blink your eye or swipe your finger to verify who you are, all while significantly reducing the time it takes you to go through airport security.

Biometric screening is becoming more and more commonplace at airports across the country thanks to New York-based CLEAR. In February, Minneapolis-St. Paul International became the 21st U.S. airport to employ the technology, joining the likes of Hartsfield-Jackson, LaGuardia, JFK and Washington Dulles, among others.

CLEAR eliminates the need for a Transportation Security Administration (TSA) agent to manually check boarding passes and identification. Instead, CLEAR subscribers step up to a station where they blink their eye or swipe their finger to prove their identity. From there, it’s on to the standard TSA physical screening or TSA PreCheck for members of the government program.

CLEAR CEO Caryn Seidman-Becker says members love the service because it provides them with a consistently fast and predictable experience at the airport. “They know they’re going to get through security in five minutes or less every time,” she said.

Enrollment in CLEAR is processed onsite at participating airports. CLEAR will digitally authenticate your driver’s license or passport, confirm your identity, and create your account all in roughly five minutes. After signing up, your membership is effective immediately.

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You may be wondering… “Is it really worth it?” In short, it all depends on your travel habits and how much money you’re willing to spend.

If you’re a frequent traveler and often find yourself rushed at the airport, it’s probably worth it to give CLEAR a try. It’s quick and predictable, and you’ll no longer need to juggle your ID and your boarding pass in that stop-and-go line waiting for a TSA agent to check them.

“I signed up because I value my time,” Shane Rixom said. Rixom, a civil engineer living in Abingdon, Va., enrolled in CLEAR three years ago at Orlando International Airport. He travels roughly three weeks each month.

He says that while sometimes his membership hasn’t had much of an impact on his experience going through security, there have been a few times where CLEAR has made a huge difference.

In addition to CLEAR, Rixom is enrolled in TSA PreCheck. The two services complement each other nicely and together will almost certainly make the time between your arrival at the airport and your arrival at your gate a whole lot quicker and a lot less hectic.

A five-year TSA PreCheck membership costs $85, which breaks down to $17 annually. PreCheck speeds up the physical security screening process by allowing you to keep on shoes, belts, and light jackets. Another perk? You don’t need to rummage through your bags – laptops and liquids don’t need to be unpacked.

A CLEAR membership will set you back $179 a year, with the ability to add additional family members for $50 and add children for free. Delta SkyMiles members who want to enroll will receive a special rate, bringing an annual CLEAR membership down to $79 or $99 depending on your membership status; Diamond Medallion members can enroll in CLEAR for free.

When Rixom signed up, he was paying a discounted fee through a credit card deal outside of Delta, but has since earned Diamond Medallion status with the airline, so his CLEAR membership is now free.

But again, whether or not CLEAR makes sense for you depends on how often you travel and how much you’re willing to spend – it’s not for everyone.

Brett Snyder runs the popular Cranky Flier blog and flies once or twice a month on average, but doesn’t see enough value in CLEAR to justify signing up. “I would be interested if it truly meant a faster, quicker screening experience, but for now, this is just a pass to cut to the front of the line,” he said. “I have PreCheck and while there can sometimes be lines, it’s never all that bad.”

But as an incentive to at least try it out, CLEAR offers a one-month free trial. When that month is up, you can choose to cancel the membership, or continue it and pay the $179.

Currently, CLEAR has roughly one million members. And although they have plans to launch at a number of new airports this year, CLEAR isn’t limiting the technology to air travel alone, as they expect to announce expanding to different types of facilities in the near future. The biometric service can already be found at a handful of sports venues. Learn more at clearme.com.

MSP: The Great Airport

MSP

On March 6, Airports Council International (ACI) announced the winners of the 2016 Airport Service Quality (ASQ) Awards, an award that recognizes airports around the globe, both big and small, that dedicate themselves to delivering an excellent customer experience.

Winners are determined based on customer surveys that are given to roughly 600,000 travelers in 84 countries. The survey covers airport access, check-in, security, restrooms, shopping, and dining.

I should have known right off the bat that my home away from home, Minneapolis- St. Paul International Airport (MSP), would have been recognized. I mean… “Minnesota nice,” right?

And lo and behold – they were!

MSP was named Best Airport in North America for its size category (25-40 million passengers per year). A few notable competitors in this size category include Orlando International Airport, Boston’s Logan International Airport, and New York’s LaGuardia International Airport.

In a Metropolitan Airports Commission (MAC) release, MAC executive director and CEO Brian Ryks said the following:

“Our vision is ‘providing your best airport experience,’ and that is something we can only achieve with the support of the entire Minneapolis-St. Paul International Airport community. It is very gratifying to know our customers recognize the tremendous efforts made each day by so many, and our focus to provide a personal touch in order to exceed travelers’ expectations.”

While I don’t get to frequent the airport as much as I’d like to (no, plane spotting doesn’t count), I completely understand why MSP was recognized. I’ve never encountered awfully long lines in security, and I always know that I’ll find something great to eat or a good store to kill some time in if I find myself overly early for my flight.

And again, there’s the “Minnesota nice” factor… the airport is chock-full of kind, helpful employees… from the check-in counter, to the coffee shop, to the gate.

MSP is Delta Air Line’s second largest hub, and is served by 14 airlines, offering service to 155 destinations. More than 37.5 million passengers flew through MSP in 2016.

So here’s to you, MSP. You done good!

View more ASQ award recipients on the ACI website.